Return & Refund Policy
No Change-of-Mind Returns or Refunds
At Woodvivos Studio, our products are independently designed, carefully prepared, and produced in small quantities. As a small creative business, we do not accept returns or offer refunds for change-of-mind purchases.
Please review your order carefully before completing your purchase.
Damaged or Defective Items
We carefully package every order before it leaves our studio. If your order arrives damaged or you receive a defective item, please contact us within 24 hours of delivery at woodvivos.studio@gmail.com .
Please include:
Once we review the issue, we will contact you with the next steps. Depending on the circumstances, we may offer a replacement or repair.
If we require the item to be returned, we will provide return instructions and cover the reasonable return shipping cost.
Please keep the original packaging until your issue has been resolved, as we may need photographs of it or require the item to be returned.
Incorrect Orders
If you receive an item that is different from what you ordered, please contact us within 24 hours of delivery with your order number and photographs of the item received. We will review the issue and work with you to arrange the appropriate solution.
Questions
If you have any questions about your order, please contact us at woodvivos.studio@gmail.com . We're always happy to help.